Refund Policy

Last Updated: 3-21-2025

At JetOptic LLC Jet Ski Rentals, we understand that plans can change. Our Refund Policy is designed to be fair and transparent while ensuring availability for all our customers.

1. Cancellation by Customer

Cancellations made 72 hours or more before the scheduled rental will receive a full refund.
Cancellations made within 72 hours of the rental date are eligible for a 50% refund.
No-shows or early returns are not eligible for refunds.

2. Cancellation by Us

In the event that JetOptic LLC must cancel your reservation due to weather, safety concerns, or other unforeseen circumstances, you will be offered a full refund or the option to reschedule your booking. However, if we cancel a reservation due to suspicious activity, intoxication, policy violations, or safety concerns caused by the customer, no refund will be issued.

3. Refund Processing

Refunds will be issued to the original payment method.
Please allow 7–10 business days for the refund to reflect on your statement.

4. Deposits and Additional Charges

Any repairs or modifications to the Jet Ski or equipment by the customer are strictly prohibited. Any evidence of such actions may result in the full loss of the security deposit and potential additional charges.
If a customer becomes stranded due to running out of gas, misuse of equipment, or unauthorized usage, a recovery fee will be charged based on the location and time required for retrieval, with a minimum fee of $100.
Security deposits are fully refundable if the Jet Ski and any additional equipment are returned in satisfactory condition.
Fees incurred due to damage, excessive cleaning, lost items, or fuel surcharges will be deducted from the deposit.

5. Rescheduling Policy

You may request to reschedule your rental with at least 24 hours' notice.
Rescheduling is subject to availability and must be used within 30 days of the original booking.

6. Prohibited Repairs or Modifications

Customers are strictly prohibited from performing any repairs, adjustments, or modifications to the Jet Ski or any related equipment. Violations may result in rental termination and full forfeiture of deposits.

7. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted with a revised "Last Updated" date.

If you have any questions about our refund policy, please contact us:

📧 info@jetopticrentals.com